ServiceNow ITSM Product Owner  Remote  -  CDMX (Benito Juarez)  and Guadalajara

About Us:
Join a dynamic team where we drive innovation and deliver high-impact solutions in IT Service Management. We are seeking talented professionals to be part of our exciting journey! 

Position Overview:
We are looking for a Senior CMDB Developer – ServiceNow who will play a key role in developing and maintaining our ServiceNow CMDB. The ideal candidate will have strong expertise in ServiceNow, with a focus on Configuration Item (CI) management, governance processes, and ITSM principles. This position requires a proactive mindset, strong commitment, and excellent teamwork skills.

Key Responsibilities:

• Execute integrations and discovery processes within ServiceNow.

• Maintain and audit CI data to ensure accuracy and quality.

• Develop, document, and implement CI governance processes.

• Support ITSM processes such as Incident, Change, and Asset Management with a focus on CMDB functionality.

• Generate CI data health reports, identifying and resolving data gaps.

• Conduct CI data audits to ensure compliance with established processes.

• Validate CMDB functionality during ServiceNow upgrades and deployments.

Qualifications:

• Minimum of 4 years of experience as a ServiceNow Developer focused on ITSM.

• Strong knowledge of CMDB management and related ITSM processes.

• Experience defining and implementing governance processes for CI data.

• Strong analytical skills to create and monitor CI data health reports.

• ServiceNow Admin (CSA) certification is a plus.

• Advanced English (C1 – C2).
  
  

Why Join Us?

• Enjoy a collaborative work environment with opportunities for professional growth.
• Receive excellent benefits, including:
  • Life Insurance and Medical Insurance SGMM
  • Aguinaldo,  Vacation premium, Paid Vacation Days
  • Grocery Coupons and Bonus

Schedule:
Monday to Friday, 9:00 AM to 6:00 PM - Fully Remote  in  CDMX ( Benito Juarez) / Guadalajara

If you are ready to take your career to the next level and contribute to a thriving organization, we want to hear from you! Apply now and be part of our innovative team.

How to Apply:
Please send your resume and a cover letter to [insert email or application link].