Network Voice Engineer – Hybrid – Mexico City

About Us:

Join a global digital transformation leader and take your career to the next level as a Network Voice Engineer. We're looking for a proactive and committed professional to support enterprise-level telephony infrastructure, offering level 4 support across a wide range of technologies.

Position Overview:

We are seeking a Senior Network & Voice Engineer to join a long-term, high-impact project supporting enterprise telephony infrastructure. This role is ideal for professionals with strong experience in Cisco Voice and Amazon Connect, who are capable of delivering advanced troubleshooting and managing complex voice and networking environments.

The successful candidate will provide Level 4 support, administer Cisco ACI environments, and work hands-on with Audiocodes SBCs and SIP protocols. This position offers the opportunity to collaborate with global teams, drive innovation in unified communications, and contribute to the transformation of critical enterprise systems.

Key Responsibilities:

• Deliver expert-level support for telephony services
• Install, configure, and deploy Audiocodes Mediant SBC
• Troubleshoot complex telephony issues, including QoS and routing
• Administer Cisco ACI environments
• Work with SIP protocol and Amazon Connect platforms

Must-Have Skills:

• 5 to 8 years of experience in similar roles
• Cisco Voice
• Amazon Connect
• SIP Protocol
• Audiocodes SBC
• Cisco ACI Administration
• Intermediate to advanced English (spoken and written)
• Routing and Switching
• Strong team player with empathy, responsibility, and commitment
• Comfortable working in dynamic and evolving environments

Why Join Us?

• Enjoy a collaborative work environment with opportunities for professional growth.
• Receive excellent benefits, including:
  • Life Insurance and Medical Insurance SGMM
  • Aguinaldo, Vacation premium, Paid Vacation Days
  • Grocery Coupons and Bonus

Schedule:
Monday to Friday, 9:00 AM – 6:00 PM Hybrid

If you are ready to take your career to the next level and contribute to a thriving organization, we want to hear from you! Apply now and be part of our innovative team.