Support Lead Engineer - Remote in Guadalara 

About the Role:
We are seeking a skilled Salesforce Support Lead Engineer with a strong background in Salesforce Service Cloud and advanced technical skills. This is a fantastic opportunity for someone who is proactive, a team player, and can demonstrate empathy in a collaborative environment.

Key Responsibilities:

• Lead Level 2/Level 3 Support incidents.
• Design, build, and configure applications aligned with business requirements.
• Act as a Subject Matter Expert (SME), managing the team’s performance and making key decisions.
• Develop and implement tailored Salesforce Service Cloud solutions.
• Collaborate with cross-functional teams to ensure seamless integration with other systems.
• Provide technical expertise and support throughout Salesforce Service Cloud implementations.
• Analyze and optimize the performance of Salesforce solutions to meet business objectives.
• Keep updated on industry trends to drive innovative practices within the team.

Qualifications:

• Minimum of 5 years of experience in a similar role.
• Proficiency in Salesforce Service Cloud, Lightning Experience, LWC, APEX, Flows, and GITHUB.
• Knowledge of integration with SOAP and REST APIs, and familiarity with JavaScript, LWR Framework, and Lightning Communities is a plus.
• Advanced proficiency in both Salesforce Service Cloud and Salesforce Lightning is required.
• Excellent problem-solving skills and the ability to engage with multiple teams for impactful decision-making.
• Advanced English proficiency is required C1- C2.
• Proactivity, teamwork, empathy, responsibility, and commitment

Additional Requirements:

• Reside in Monterrey, Guadalajara,Coahuila or Mexico City

Location,  the candidates must reside in these areas:

• Remote work from Mexico in Guadalajara, 
• Hybrid work  in Mexico City, Monterrey, or Coahuila. 

Work Schedule:
Monday to Friday, 09:00 to 18:00

Benefits Include:

• Aguinaldo,  Premium Vacations, and  vacations paid
• Grocery coupons and Saving Found
• Performance bonuses
• SGMM medical  and Life insurance

We want to hear from you if you meet these qualifications and are interested in contributing to a challenging and rewarding project. Please include your Resume in English in feed your application.

If you're ready to elevate your career and work on exciting projects, apply now!