Seeking Experienced Software Development Advisors (L3) for Remote Projects in Mexico

We are looking for an experienced Software Development Advisor (L3) with at least 3 years of experience in production support, incident management, application troubleshooting, and code-level debugging. This role is ideal for professionals who are comfortable working with Java or Python, Linux environments, CI/CD technologies, and complex production issues.

Key Responsibilities:

• Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
• Investigate incidents and drive resolution with internal stakeholders and engineering teams.
• Act as an escalation point for complex support issues.
• Perform Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
• Manage the incident lifecycle, including escalation, communication, tracking, and post-resolution activities.
• Ensure SLA/SLO commitments are met and reduce recurring incidents.
• Support SDLC operations, including compilation, builds, artifact management, and software distribution.
• Troubleshoot and maintain CI/CD pipelines, repositories, and build systems.
• Create and maintain CI/CD pipelines using tools such as Jenkins, GitLab, or Azure DevOps.
• Support Linux-based infrastructure and automate repetitive operational tasks.
• Use scripting with Python, Java, Shell, or Perl for automation.
• Work with configuration and automation tools such as Ansible, Chef, or Puppet.
• Perform log analysis, monitoring, troubleshooting, and performance optimization using tools such as Splunk.
• Work with relational databases and SQL queries.
• Create technical documentation, runbooks, and code snippets for internal teams and clients.
• Identify opportunities to automate recurring issues and leverage AI tooling.

Technical Skills Required:

• 3+ years of experience in Software Development / Production Support.
• Strong coding and debugging skills in Java or Python.
• Experience with Linux environments.
• Experience in L3 Production Support and Incident Management.
• Strong knowledge of SDLC.
• Experience with Git, GitLab, SVN, CVS, Maven, Docker, and Jenkins.
• Experience with CI/CD pipelines.
• Knowledge of Kubernetes.
• Experience with Splunk for log analysis and troubleshooting.
• Experience with relational databases such as Oracle, DB2, MS SQL, or Sybase.
• Strong SQL knowledge.
• Experience with application servers/middleware such as Apache and Tomcat.
• Knowledge of job scheduling tools such as Autosys or CRON.
• Experience with automation and configuration management tools such as Ansible, Chef, or Puppet.
• React experience is considered an advantage.

Qualifications:

• Bachelor's degree or equivalent experience in Technology, Computer Science, Engineering, or a related field.
• Advanced English.
• Strong client-facing communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Proactive attitude and willingness to automate and improve recurring support processes.
• Ability to work in a support environment with shifts, including bank holidays.
• Strong communication, empathy, commitment, and leadership skills.

Location & Schedule:

• Remote position within Mexico.
• Preferred candidates located in Mexico City or Guadalajara.
• Monday to Friday, 09:00 – 18:00.
• Remote model; hybrid availability is preferred, with expected onsite attendance of 1 day per week in Mexico City or Guadalajara.
• Project duration: 32 months.

Benefits:

• Attractive Salary + Premium Benefits
• Performance bonuses,  grocery coupons, and savings are found.
• Aguinaldo,  premium vacations,  and vacations paid
• SGMM Medical insurance, family, and  Life insurance.

Candidates should include their compensation expectations and an English resume when applying.

Interested? Apply now!